Airlines often receive all kinds of terrible feedback from unhappy passengers. But the majority of the time they do a good job and much more for certain passengers.
Peggy Uhle is one example and she will always be very thankful to the people at Southwest Airlines who helped her through a real tough family ordeal.
After Peggy was on her flight going from Chicago to Ohio, she shut off her phone as the plane was about to take off.
Soon after they had taken to the tarmac they noticed the plane turning around and taxiing back towards the gate they had left.
They had no idea why exactly this was happening.
As soon as they arrived at the gate a flight assistant came up to Peggy and asked her to leave the flight. Peggy did not know what was going on and she thought maybe she was on the wrong flight. When she arrived back inside the airport she was advised by an agent to call her husband. He had no other option but to contact Southwest Airlines because Peggy had her cellphone shut off.
The airline managed to get the two of them on the one just at the last minute.
Peggy then found out what exactly was wrong. Her young 24 year old son had a serious accident and bad head injury. He was in a coma in Denver, Colorado.
“They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver. My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing,” Peggy Uhle told BoardingArea
Thanks to Southwest Airlines Peggy was able to be with her son that day and help him through the difficult time and she did not have to end up paying a dime for anything.
Thankfully today her son is after making a full recovery.
This is not the first time Southwest Airlines have made news. Recently a woman posted on Facebook claiming that her luggage bag had become damaged during transit. Instead of offering the woman compensation Southwest Airlines replaced her bag on the spot. Not only that but they offered her $100 voucher for future flights as well.
Credit: MMXVI Shep Hyken
Well done to Southwest Airlines for showing the standard that all airlines should be following.
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