National Chain Facing Major Lawsuit For Scam They’ve Been Pulling On Customers For Years

When you go for a meal how do you summarize how much of a tip you should give? Do you do a simple mathematical breakdown of the total bill or do you base it on the service you receive? Perhaps you just have a set tip of a few dollars which you will never exceed and you judge to be a fair reward for any establishment? Presently in America, an appropriate tip can be between 15 and 20 percent of the entire bill. So let’s just say you spend $100 in a sitting, then you are obliged to pay $15-$20 if you were to be an honest person. Some people often try to avoid having to pay the servers a tip or maybe just throw them a few dollars. But the 20 percent you pay the server is an honest amount whether the service is good or not, most are not paid an hourly rate by the establishment they work for. Restaurants have now started to include tip suggestions on the bill you receive, with the tips calculated based on the cost of you’re dining experience. Suggested tips are shown on the bill suggesting 15% = $15, 20% = $20, %22 = $22 and so forth. One such restaurant supplying this new format of bill’s is now in deep water for lying to customers about how much 20 percent of the bill is. And Guess what? They are going to have to pay.
A lawsuit was filed by Marcell Goldman against The Cheesecake Factory because they had lied about the gratuity expected on the bill. The cost of his bill came to $38.50 total, which would mean a 20% tip would cost $7.70.
Upon looking at his receipt, Goldman was left dumbfounded at what he discovered. The Cheesecake Factory had suggested a 40% gratuit instead of the normal 20%.
Goldman took action against the restaurant group filing a class action lawsuit.
Take a look at the video below to see how the restaurant responds to their criminal fraudulent behaviour.
What is more concerning is that many restaurants now employ such methods to make their sever’s more cash.
Next time you visit a restaurant, rely on you’re own mathematical skills to work out the tip.
In the lawsuit, Cheesecake Factory was accused of suggesting that each individual diner pay the tip for the entire bill even if the checks are split among different people.
“The TOTAL was based on the mathematical error perpetrated by Defendant [The Cheesecake Factory Incorporated],” the complaint states.
The popular restaurant has apparently been deceiving customers this way for years.
“The practice has been going on for at least the last four years and at over 200 restaurant locations operated under The Cheesecake Factory mark and at 13 locations operated under the Grand Lux Café mark, and customers have complained of the practice on the internet,” it states.
This lawsuit is not the first time people on social media have warned others about the Cheesecake Factory’s fraudulent practice.
Back in 2015, @HBROFMAN on Twitter shared the following warning, “Watch those #deceptive @Cheesecake factory receipts, their suggested gratuity is based on post tax amount. #Fail.”
After getting exposed, Alethea Rowe, a spokeswoman for the chain defended the company’s tipping policy in a statement.
“All gratuity amounts listed on our guest checks are suggestions only. Guests are free to tip as they please,” Rowe said. “We believe our guests appreciate service provided by our hardworking staff and tip accordingly.”

Was the restaurant right?
Would you have taken them to court?
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